Got questions? We’ve got answers!
How does it work?
1️⃣Place Your Order – Upload your favorite photo and customize your piece.
2️⃣ Art Preview (Within 24 Hours) – Our artists will transform your photo into a stunning engraving and send you a preview.
3️⃣ Unlimited Revisions (new in) – Not perfect yet? Request as many changes as you need – we won’t engrave until you love it!
4️⃣ Fast Production (1-2 Days) – Once approved, we bring your piece to life with precise engraving.
5️⃣ Fast & Secure Shipping – Your order is carefully packaged and shipped, and you’ll receive a tracking number straight to your inbox.
🚀 Need it sooner? Select Priority Order at checkout to speed up the entire process!
Can I see the design before purchasing?
Since each piece is crafted by hand, we don’t provide previews before an order is placed.
However, we guarantee unlimited revisions and only proceed with engraving once you’ve fully approved the design—so it’s exactly how you want it!
Not sure which photo works best? We're happy to help! Just reach out to us at help@vecinocustom.com.
Satisfaction Guarantee
We offer unlimited revisions and only produce your piece once you’ve approved the design, ensuring it’s exactly how you want it before shipping.
What's the shipping time?
As personalized jewelry is made exclusively to order, the processing and creation time is up to 3 days. Once shipped, the transit time depends on your location:
- Portugal: 1 day
- Spain: 1-2 days
- United States: 2-3 days
- France, Italy, Germany, Netherlands, Belgium: 2-4 days
- Rest of Europe (including the UK): 3-7 days
A Fully In-House Process
All processes, from customer support, to photo editing, engraving, and packaging are carried out by our team. We take full responsibility and are fully involved in every stage of your order.
We have agreements with various shipping carriers (UPS, FEDEX, CTT EXPRESSO), allowing us to always choose the most economical, sustainable, and efficient service for each destination country.
